Advantage Arizona Real Estate Procedure and Policy for Air Conditioning Repair Requests (Heating/Cooling)
Advantage Arizona Real Estate and Property Management is firmly committed to fair and reliable treatment of all of our tenants. We thank you for taking the time to read and follow this procedure.
Step 1 Always check your lease regarding home repair warranty information. See the Addendum, page 2. ( If you do not have a warranty, skip to step 2).
If you do have a home warranty, call that warranty company immediately. Each warranty company has their own policies about dispatching service calls. Ask them to explain their policy to you. Ask for the name and number of the A/C Company they will dispatch. Call that company with the work order number provided to you.
Step 2: You have checked your lease for a home warranty and none is listed in the addendum. Go to our online maintenance request form. Complete the form and send online. We monitor these requests during the week and several times on Saturday and Sunday. You may also call 623.572.7820 during regular business hours or Agent on call for assistance after hours. If a call comes in for repair after business hours (4:00 pm M-Thurs and 3:00 pm Friday), these calls are normally dispatched the next business day. If this time frame falls on a weekend you may not receive service contact until the first business day available.
We check maintenance requests that have been submitted online several times per day.
We do prioritize A/C Heating and Cooling repair requests. However, we do NOT guarantee when the A/C company will be at the property. A/C companies make their own appointments directly with the resident. (Provide your best phone numbers when asking for service.) If you have not heard from someone within 8 hours, please call the office and/or email us! The A/C companies that we utilize are instructed to contact you asap.
FYI: Most A/C companies depend on parts stores. Most parts stores are not opened evenings and weekends. However, if the A/C company can trouble shoot the problem with you and determine they may be able to repair, they may come out on a weekend. We use reliable and licensed A/C companies we trust. The A/C company will not come to the house without making phone contact with the resident and they require that a person 18 or older be present. (Pets contained!)